What should be checked if Smart Client access is not functioning correctly despite correct settings?

When Smart Client access is not functioning correctly, one significant area to investigate is the firewall settings. Firewalls are designed to protect networks by controlling incoming and outgoing traffic based on predetermined security rules. If the firewall is blocking the specific ports used by the Smart Client, it can prevent the necessary communication between the client and the server, leading to access issues.

By ensuring that the firewall settings allow traffic through the appropriate ports, the Smart Client will be able to establish a proper connection, which is essential for its functionality. Understanding the role of firewalls in network security and their potential impact on application performance is crucial for troubleshooting access problems effectively.

Other factors, while potentially relevant, may not directly address the immediate functionality issue of the Smart Client. For instance, video resolution settings or the version of the Smart Client software could affect performance or display but would likely not prevent the client from accessing the server altogether. Similarly, receipt acknowledgement logs relate more to the transaction confirmations rather than the basic connectivity required for Smart Client operation.